Subscriber Services

Frequently Asked Questions

We're moving to triple issues!

Why did you change to triple issues?
2024 was a record-setting year for both postage increases and late deliveries by the Post Office. To mitigate the effects of these challenges on our subscribers, we went back to the drawing board and created a bigger and better version of TV Weekly. By updating the magazine to cover three weeks of programming, we can offset rising postal costs and declining postal delivery standards and provide a more comprehensive overview for avid TV planners.
Where did the conversion chart go/why does my magazine look different than it did before?
Some local TV Weekly editions have been consolidated as a part of these production changes. Please save your conversion chart from your previous issue. You can also find a fully comprehensive channel line-up for your area at tvweekly.com/mychannels.
Why am I getting overlapping issues?
While we adjust to the three-week publishing cycle, we may deliver overlapping issues, or issues on consecutive weeks, so that you don’t miss any programming during the transition.
Do I get a discount since you’re sending fewer issues?
TV Weekly still provides a full year of in-depth TV coverage with your annual subscription. We’ve expanded movie and streaming coverage and added a new late-night section as well. We believe these changes provide more value than ever to our subscribers.
What about mail delivery? Can you send replacements since the magazine covers more time?
Over the holiday season we experienced unprecedented numbers of late and missed deliveries. We made no changes to our mailing process, and have always mailed the magazine according to the Post Office’s delivery standards. TV Weekly is a time-sensitive publication, and we are hopeful that a three-week publishing cycle will give the PO the additional time needed to reduce and eliminate delivery problems.
We cannot send replacements at this time, but we are closely monitoring delivery rates during the transition. In the meantime we will continue to provide digitized versions of TV Weekly to active subscribers at tvweeklyhelp.com. And if you have an email address on file with an active TV Weekly subscription, you’re automatically signed up for our weekly newsletter, TV Weekly Update, bringing the best in TV straight to your inbox, featuring access to personalized 24/7 TV listings.
Why hasn’t my subscription started yet?
Please allow 4-6 weeks from the time you send your order to receipt of your first issue. Your start date appears on the emailed receipt sent at the time of your order. If you have not received an issue after at least 6 weeks, please use Subscriber Services to locate your subscription and confirm your start date.
When is my expiration date?
The date your subscription expires can be found on your issue mailing label next to the letters EXP. If you have additional questions, you may log into Subscriber Services at any time.
I missed an issue. What do I do?
For mailed subscriptions, we allow until the Saturday before the issue begins for on-time delivery. For newspaper-delivered subscriptions, we allow until the Sunday the issue begins. We are unable to send replacement copies but we will credit your subscription if these deadlines are not met. Log in to Subscriber Services to report a missing issue.
Looking for downloadable national versions of TV Weekly?
Click here to access Subscriber Services
Why is my mailed issue late?
Our print and mail deadlines have not changed. Delivery delays have become more prevalent in several areas of the country due to internal changes in the way USPS handles mail. These changes affect all mail to the point that many members of Congress are investigating USPS’s changing procedures. We share your frustration and despite our best efforts, these delays are beyond our control at the moment. We are doing everything in our power to address these issues and are hopeful that with national attention matters will soon improve. In the meantime, please report any magazines that have not arrived by the Saturday prior to the issue date below so that we can credit your subscription.
How do I change my delivery or billing address?
You can update your address, as well as handle many other subscription-related questions, by logging in to Subscriber Services.
I already paid but I got a bill/renewal notice in the mail. What gives?
If you have already paid or renewed and continue to receive notices from us, it is likely our correspondence has crossed in the mail. You can confirm your payment was received and check the status of your subscription anytime by logging into Subscriber Services.